Refund policy

1. Return & Exchange Policy

At FYROSTIC CARPET, we are committed to delivering premium-quality handmade carpets and rugs to customers worldwide.

Customers may request a return or exchange within 15 days of receiving their order.
Returns and exchanges are accepted only for products that arrive damaged, defective, or materially different from the item ordered.
Customers must report damaged, defective, or incorrect products within 15 days of delivery.
To initiate a return request, customers must provide clear photographs and an unboxing video showing the issue.
All return requests are subject to review and quality inspection before approval.
Products must be unused, unwashed, and returned in their original packaging.
Custom-made, personalized, clearance, discounted, or final-sale items are not eligible for return or exchange.
Exchanges will only be processed after the returned item passes quality inspection.
Customers may exchange for another product of equal or higher value by paying any applicable price difference.

FYROSTIC CARPET ships internationally to selected countries.
Customers are responsible for ensuring compliance with local import regulations.
Any customs duties, VAT, import taxes, brokerage fees, or government charges imposed by the destination country are the responsibility of the customer.
Customers are responsible for providing accurate shipping and contact information.
FYROSTIC CARPET is not responsible for shipping delays caused by customs inspections, weather conditions, carrier disruptions, or events beyond our control.

For approved international returns, customers may be responsible for return shipping costs unless the return is due to our error.
Returned products must be securely packaged to prevent damage during transit.
FYROSTIC CARPET is not responsible for products lost or damaged during return shipment.

Once the returned product is received and approved, the refund process will begin.
Approved refunds are generally completed within 5–10 business days.
International refund processing times may vary depending on banks, payment providers, and currency conversion procedures.
Refunds will be issued to the original payment method used during purchase whenever possible.
Original shipping charges are non-refundable unless the return is the result of our error.

Orders may be cancelled before shipment by contacting our support team.
Once an order has been processed or shipped, cancellation requests cannot be guaranteed.
Custom-made and personalized products cannot be cancelled once production has begun.
FYROSTIC CARPET reserves the right to cancel orders due to pricing errors, stock availability issues, suspected fraud, or policy violations.

All transactions are reviewed through secure fraud-prevention systems.
Unauthorized chargebacks may result in order cancellation and future purchase restrictions.
FYROSTIC CARPET reserves the right to request additional verification for high-value or suspicious transactions.

FYROSTIC CARPET's responsibility extends until successful delivery of the order.
Upon confirmed delivery, responsibility for the product transfers to the customer.
Claims regarding transit damage must be reported within 48 hours of delivery.
FYROSTIC CARPET shall not be liable for indirect losses, customs delays, or circumstances beyond its reasonable control.